Privacy & Security

Kelaghar Privacy Policy — Our Commitment to Protecting Your Information

This Privacy Policy clearly explains how your personal data is collected at Kelaghar, why it is used, and how it is kept secure — with full transparency.

Last Updated: 1 January 2026
Applicable: Bangladesh

Your Data, Your Rights

Kelaghar never sells your personal data to third parties. Data is not shared with any third party except where required by law.

How We Protect Your Privacy

A quick overview of the key pillars of Kelaghar's data protection framework

SSL Encryption

All transactions and communications on Kelaghar are protected by 256-bit SSL encryption. Your password and payment details are never stored in plain text.

Secure Data Storage

Your personal data is stored in encrypted form on authorized servers only and kept secure through regular security audits.

KYC Verification System

Documents collected for identity verification are used solely for that purpose. They are stored securely and protected against unauthorized access.

No Sale of Personal Data

Kelaghar never sells, rents, or trades your personal information. Data is shared with third parties only when required by law.

User Controls

You can view, correct, or request deletion of your data at any time. Your privacy settings are fully in your control and can be updated whenever you choose.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. Kelaghar is committed to respecting your communication preferences.

1. What Information We Collect

Kelaghar collects certain personal information to provide you with the best experience. This data is gathered in two ways — what you provide directly, and what is automatically collected as you use the platform.

Directly collected information:

  • Full Name, Date of Birth & Nationality
  • Email Address & Mobile Number
  • Home Address
  • National ID or passport number (for KYC verification)
  • Payment Information (Mobile Pay, Nagad, Rocket number)
  • Messages and complaints submitted to support

Automatically Collected Information:

  • IP Address & Device Information
  • Browser Type & Language
  • Time spent on the platform and pages visited
  • Betting history and transaction records
  • Cookies & Session Data
  • Login timestamps and location data

We only collect the information necessary to deliver our services, ensure security, and meet our legal obligations.

2. How We Use Your Information

Kelaghar uses your information only for specific, legitimate purposes, as detailed below:

Purpose Data Used Legal Basis
Account Creation & Management Name, email, phone Contract Performance
Payment Processing Payment details and balance Contract Performance
KYC Identity Verification NID/Passport Details Legal Obligation
Fraud Prevention IP, Device & Transactions Legitimate Interest
Customer Support Messages, account information Contract Performance
Promotional Communications Email, Phone Consent (Opt-in)
Platform Improvement Usage patterns, log data Legitimate Interest

3. Data Sharing & Disclosure

Kelaghar does not sell your personal data to any third party. However, data may be shared in the following limited circumstances:

  • Payment Providers: Only the information necessary to process transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
  • KYC Verification Services: Documents may be shared with authorized third parties for identity verification purposes.
  • Legal Obligations: Data may be disclosed in response to a court order, government directive, or valid request from a law enforcement agency.
  • Fraud Prevention: Relevant authorities may be provided with information in connection with active fraud or money laundering investigations.

All our service provider partners are contractually bound to maintain the same privacy standards. Their access is strictly limited to the tasks they are engaged to perform.

4. Cookies & Tracking Technologies

Kelaghar uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To help us understand how the platform is used. These can be turned off.
  • Marketing Cookies: To show you relevant offers. You can opt out at any time.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5. Data Retention Period

We retain your data only for as long as necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration your account is active and up to 5 years after closure.
  • Transaction Records: Up to 7 years where required by law.
  • KYC Documents: Up to 5 years after verification.
  • Log Files: Up to 18 months.
  • Support Message: 2 years after the issue is resolved.

After the retention period, data is securely deleted or anonymized so it can no longer be used to identify you.

6. Security Measures

Kelaghar uses industry-standard security technology to protect your personal information. Our security framework is regularly updated and tested.

  • 256-bit TLS/SSL encryption — applied to all data transfers.
  • Passwords are bcrypt-hashed — never stored in plain text.
  • Two-factor authentication (2FA) — an extra layer of security for account login.
  • Firewall and DDoS protection — at the server level.
  • Regular security audits and penetration testing.
  • Automated alerts for suspicious logins and transactions.

Please keep in mind — no one can guarantee 100% security on the internet. Keep your password confidential and avoid logging in from unfamiliar devices.

7. Your Privacy Rights

Kelaghar respects your right to control your personal data. You have the following rights:

Right to Access Your Data

The right to know what information we hold about you.

Right to Rectification

The right to request correction of any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data where no legal obligation requires its retention.

Right to Restrict Processing

Request to stop processing your data for a specific purpose.

Right to Data Portability

The right to obtain a copy of your personal data.

Right to Object

Object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@kelaghar.biz. We will respond within 30 business days.

8. Children's Privacy Protection

Kelaghar strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Age is verified at the time of registration.
  • Any account found to belong to a minor will be closed immediately.
  • All collected data will be permanently deleted.

If you become aware of a minor using Kelaghar, please notify us immediately at support@kelaghar.biz.

9. Changes to the Privacy Policy

Kelaghar may update this Privacy Policy when necessary. In the event of changes:

  • You will be notified at your registered email address before any significant changes take effect.
  • The effective date of any updated policy will be shown at the top of the page.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • You can contact support to request an archived copy of a previous version of this policy.

10. Privacy Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please get in touch with us:

Email

Support@kelaghar.biz

Response Time

Within 30 business days

Live Support

9:00 AM – 12:00 AM

Safe & Trusted

Your Data Is Safe — Join Kelaghar Today

Your privacy is our top priority at Kelaghar. Register securely and enjoy the best Sports Betting experience.

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